Officer

• Consistent high-quality performance in work with emphasis on accuracy, TAT and productivity
• Consistent high-quality service to customers (outside and within)
• To contribute to the greater increase in efficiency and the effectiveness of CPBB HK MOX Lending team

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.

• Perform day-to-day operations, such as document review process according to DOI and relevant procedure within the risk and control framework.
• Execute and monitor workflow to ensure that processing / documentation is delivered in accordance with required standards.
• Contribute ideas for improvements of processes and procedures.
• Support and encourage others to practice in professional manner that reflect CPBB HK MOX Lending service quality.
• Ensure to report line manager all irregular issues and potential risks at the first time.
• Support CN / HK business according to business requirements and team arrangement.

• Credit Document Review and Credit Limit Increase.

• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgment.
• Network internally with colleagues to solve issue and improve efficiency.
• Continue to seek improvement in team and operational process to achieve service and performance excellence.
• Be a catalyst and a key team member in driving team activities.

• Money Laundering Prevention

• Responsible for any Money Laundering and Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.
• Ensures that appropriate internal controls are in place and operating effectively.
• Staff should follow the code of conduct strictly, ensure the client information is secured and protected from leaking.

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

• Bachelor’s degree or above and CET-4/6.
• Strong team-work spirit.
• Willing to work under challenges.
• Logic thinking and quick learning.
• Good business English communication skills.

• Operational Risk
• Process Improvement
• Retail banking services

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered