Order Fulfillment Support
- China
- Permanent
- Full-time
- Processes customers orders ensuring they are processed in a timely manner using the company's order management system
- Verifies order details, including product codes, quantities, pricing, and shipping information, to ensure accuracy and completeness
- Communicates with customers via phone, email, or other channels to clarify order details, providing order status updates, and address inquiries or concerns
- Coordinates with warehouse and logistics teams to ensure timely fulfillment and delivery of orders, and resolves any issues or delays that may arise
- Maintains accurate records of customer orders and updates order status, tracking numbers, and other relevant information in the order management system
- Supports with problem resolution for order-related issues, such as discrepancies, errors, or returns, by liaising with other departments and providing timely solutions
- Relevant work experience or knowledge of the role
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong organization, planning and time management skills to achieve results
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)