Account Support Executive

Beijing
Permanent
Full-time

1 month ago

About our TeamA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.About the Roleis a world-leading provider of information solutions that help you make better decisions, deliver better care, and make groundbreaking discoveries in science, health, and technology. Our customers are researchers, professionals, and clinicians, through the application of Elsevier’s technology and content analytics, empowering them to create knowledge, contribute to social progress, and enhance human wellbeing. We are delivering next-generation professional information solutions and technology to our broad client base – and we need a team of exceptional sales leaders and professionals to join us on the journey.Elsevier publish over 2,500 and more than 33,000 , and provide web-based, digital solutions — among them , , , , and .Work with cross-functional stakeholders like Sales, legal department, and finance to finalize subscription contracts and to be salespoint of contact for our customers on matters relating to the contract terms for both new sale and renewals.Upon the end of each contract term, you are to work with our customers to renew their contract term on time with us.You are responsible for execution of the contracting and renewal processes within your assigned territory to achieve the timely completion of Renewals.Responsibilities

Lead Deal Coordination: Partner with Sales, Finance, Legal, and other stakeholders to structure and execute complex, high-value deals that align with Elsevier’s policies and strategic goals.
Ensure Compliance: Maintain rigorous adherence to internal controls, pricing policies, and approval processes while adapting to evolving customer requirements.
Cross-Functional Collaboration: Act as a central point of contact across departments, ensuring alignment and timely resolution of deal-related issues.
Process Optimization: Identify opportunities to streamline deal desk operations, improve workflows, and enhance the overall deal lifecycle experience.
Documentation & Reporting: Maintain accurate records of deal terms, approvals, and exceptions. Provide insights and reporting to support business decisions.
Training & Enablement: Educate sales and other teams on deal processes, tools, and best practices to drive consistency and efficiency.
Deal Monitoring & Execution: Track all deals (both new and renewal) within the assigned territory to ensure timely delivery and alignment with internal milestones.
Work With Dashboards: Track customers’ procurement and invoicing requirements, including monitoring age of paperwork, Access Extensions, purchase order processes, and process exceptions flagged by Operations.
Stakeholder Collaboration: Provide deal-specific consultation to Sales and Operations teams, leveraging regional knowledge to support decision-making and execution.
Customer Engagement: Support customer interactions, particularly around contested journal renewals and title dynamics, ensuring a responsive and informed experience.
Contract Review & Redlining: Assist with redlining and documentation for active contested renewals and new business opportunities.
Language Support: Provide local language support for essential customer details (example Billing and Shipping information) in contested deals, ensuring clarity and compliance.

Requirements

Education & Experience:

Bachelor’s degree in Business Administration (or equivalent work experience).
2-3 years of experience in sales operations, customer support, account coordination, or a similar administrative role.
Skills & Competencies:

Fluent in Korean and Chinese, and Business-level English.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and regions.
Detail-oriented with a proactive approach to identifying and resolving issues.
Comfortable working with contracts, redlining, and documentation processes.
Familiarity with CRM systems (e.g., Salesforce), or other ERP tools, and Microsoft Office Suite (especially Excel and Outlook).
Ability to work independently while maintaining a team-oriented mindset.
Preferred Qualifications:

Experience working in a global or regional sales support environment.
Knowledge of invoicing processes, purchase order workflows, and sales processes.
Proficiency in a second language relevant to the region supported is a plus.

Work in a way that works for you:We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for you:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Medical and Life Insurance: Coverage for Medical and life risk.

Long-Service Award: Recognition for loyalty and dedication.
Marriage and New Baby Gifts: Celebratory tokens for special life events.
Festivals and Birthday Gifts: Spreading joy on occasions that matter.
Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups.
Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.
Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
Family Care leave (Maternity/Paternity Leave and Adoption Leave)

About the business:A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.

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