Front Office Supervisor 前厅主管

  • Pudong, Shanghai
  • Permanent
  • Full-time
  • 6 days ago
Mandarin Oriental Pudong, Shanghai is looking for a Front Office Supervisor to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong's financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.About the jobBased at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Front Office Supervisor reports to the Front Office Manager.As Front Office Supervisor you will be responsible for the following duties:
  • It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven. The Front Office Supervisor is responsible for the day-to-day Front Desk operational requirements.
As Front Office Supervisor, we expect from you:
  • University Graduate
  • 2 years hotel Front Office Supervisory experience in a hotel of similar deluxe standing
  • Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees
  • Excellent overall communication skills
  • Able to multitask
  • The ability to work well in a team environment
  • Must possess good verbal command of English and Mandarin Language
  • Possess a pleasant and outgoing personality
Our commitment to you
  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance).
  • Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus.
  • Delicious work buffet meals & various team building activities.
  • Support the internal talent transfer plan of the group worldwide.
We're Fans. Are you?上海浦东文华东方酒店正在寻找前厅主管加入我们的前厅部团队。您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。关于工作工作地点位于上海浦东文华东方酒店，在前厅部，前厅主管向 前厅经理汇报。作为前厅主管，您将负责以下职责：
  • 前厅主管需全面负责前厅部运营的各个方面。要积极主动，有创造性，有目标。前厅主管主要负责前厅部每天运作方面的要求。
作为 前厅主管，我们对您的期望：
  • 2年高档酒店前厅部主管工作经验
  • 有经验来处理各个层面，包括业主，管理者，支持员工和所有酒店同事
  • 良好的交流技巧
  • 有能力处理多项工作和任务
  • 可以在团队的环境里努力地工作
  • 必须拥有良好的中英文口语能力
  • 拥有友善和善于沟通的个性
我们对您的承诺
  • 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
  • MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
  • 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。

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