QUALITY ASSURANCE ANALYST L1
Wipro View all jobs
- Dalian, Liaoning
- Permanent
- Full-time
- Conduct process quality audits as per plan
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
1. Audit Adherence to the calendar; audit targets
Compliance % as per audit reports â zero misses
2. Process Compliance Case targets â 2 hours/ week logged to be updated with the process͏͏Mandatory Skills: Quality (Ops) .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Apply nowStartPlease wait...Information at a Glance获取职位提醒当我们有空缺职位时收到通知并获取其他相关职业新闻加入我们探索符合您的兴趣和技能的空缺职位如果您遇到任何可疑邮件、广告或在 Wipro 提供工作的人，请发送电子邮件至 。不要将您的简历通过电子邮件发送到此 ID，因为它不会监控简历和职业申请。任何有关不道德/不公平招聘行为的投诉或疑虑，请直接联系我们的监察员小组，地址为 。我们是一个机会均等的雇主。所有合格的申请人都将获得就业考虑，不分种族、肤色、种姓、信仰、宗教、性别、婚姻状况、年龄、种族和国籍、性别认同、性别表达、性取向、政治取向、残疾状况、受保护的退伍军人身份或任何其他受法律保护的特征。Wipro致力于创造一个无障碍、支持性和包容性的工作场所。在整个招聘和选拔过程中，将为包括残疾人在内的所有申请人提供合理的便利。在可能的情况下，必须在申请前告知住宿，并将单独审查。Wipro为所有人提供平等机会，并重视多样性。© 2026 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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