Assists in the preparation and updates of the Front Office Departmental Operations Manual.协助前厅部经理定期召开沟通会，以确保部门例会及会议的有效性和必要性。Assists the Front Office Manager to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.确保专业高效的培训及更新, 前台所有员工对电脑操作及财物相关的操作技巧。Ensurethat all Front Desk staff are properly trained and updated on all PMS andFinance related skills.始终确保员工提供礼貌及专业的服务。Ensuresall employees provide a courteous and professional service at all times.礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题的圆满解决。Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.