Senior Supervisor

Beijing
Permanent
Full-time

23 days ago

Job Category: Client ManagementJob Description:Location: BeijingIn this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.We give you a world of potentialEmployee share plan is a new compensation reward tool used by companies to attract and retain talented people. Computershare has been in the Chinese market since 2004 and was one of the first companies to offer employee share program services in China. We are the largest global provider of employee share plan administration in the world, and we pride ourselves on our quality service to our large and stable Chinese customers.A fantastic opportunity has arisen in our share plans business!A role you will loveWe are now looking for experienced talents to join our client service team in Beijing. This is an exciting opportunity to work in a global corporation that will give you fantastic exposure to the dynamic and fast-growing businesses in Asia.The Senior Supervisor, is primarily responsible for handling more complex tasks, and auditing basic operation tasks done by Client Service Associates and Senior Associates.This role is an individual contributor to the business but may coach less experienced people. The Senior Supervisor will assist team leaders with supervising and training CSAs and SCSAs, therefore beginning to gain exposure in team management and leadership responsibilities. The Senior Supervisor will be assigned with more managerial responsibilities to oversee the performance of younger CSAs and SCSAs.Some other key accountabilities will include:

Carry out more complex plan admin duties in a timely manner and with accuracy, namely * Responding to internal/external ad-hoc clients request (more advanced level and difficult routine questions).
Plan sponsor communications (routine and ad-hoc tasks).
Employee communications (ad-hoc/difficult request).
Non-standard trade orders management (manual offline).
Data management (large volume with complex process).
Website management.

Follow direct reporting manager's instruction with updating procedure documents and checklists.

Manage small and middle size external client projects and internal UATs independently.

Follow direct reporting manager's instruction to conduct auditing of CSAs and SCSAs' work and fulfil the required supervising responsibilities.

Follow direct reporting manager's instruction to provide relevant trainings to new joiners, CSAs and SCSAs; Client specific and system/process on job training; Also Host Onsite training sessions to participants.

What will you bring to the role?To be successful in this role you will have good learning and time management skills, pay attention to details and be efficient. Also, you will have exceptional relationship building and interpersonal skills. You will be passionate about the development of your team by providing guidance and coaching support.Some other key skills required for the role:

Bachelor's degree or above in Finance, Accounting, Economics, or closely related areas.

Excellent English and Mandarin required with Cantonese an advantage. Proficiency in MS Office.

At least 4-5 years of experiences of our operations or relevant professional working experiences. Detail-oriented, self-motivated and has a strong sense of responsibility.

Customer focused with excellent communications skills. Strong problem-solving skills and well-developed commercial acumen.

Demonstrate initiative, organizational and time management skills.

Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit .About Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.

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