Technical Account Manager, Google Cloud Consulting
- Shenzhen, Guangdong
- Permanent
- Full-time
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 10 years of experience in customer-facing roles while interfacing with executive stakeholders and driving/managing/delivering IT technical implementations, transformation programs, or other initiatives.
- Experience in application/workload migration to public cloud providers.
- Experience leading global projects or teams.
- Experience working with customers or partners.
- Ability to communicate in English and Mandarin Chinese fluently to engage with Chinese speaking or English speaking customers.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Experience collaborating across business units internally and at large enterprises.
- Excellent communication, presentation, problem-solving, and management skills, with the ability to translate business requirements into technological solutions.
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Facilitate quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.