Senior Account Manager
Amazon
- Zhengzhou, Henan
- Permanent
- Full-time
- Build up local Seller community and create engagement programs, activities, events, and groups with the goal of driving Amazon agenda at scale
- Analyze local Sellers performance metrics for constant improvement and drive Sellers management strategy optimization based on analytics and stakeholder feedback
- Identify emerging trends from local Seller community and/or associations etc. sharing with Amazon teams to ensure we are addressing Seller needs
- Foster authentic three-way dialogue between Amazon, Sellers and others to build trust for increasing local influence and impact
- Support local internal/external events to enhance Sellers awareness of community/paid services and existing Sellers management team
- Demonstrate expert knowledge of regional sellers' perspectives, pain points/needs and advocate internally to improve Seller experience based on regional insights
- • Bachelor's degree or above
- • Experience developing and implementing new strategies and procedures
- • Experience on stakeholder management (written, verbal, presentation communication)
- • Experience analyzing data sets, identify issues, and recommend solutions to internal and external customers.PREFERRED QUALIFICATIONS- • 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- • Experience working in online communities, PR, forums, social media, with different lines of businesses, or with Amazon Selling Partners.
- • Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
- • Excellent written and verbal communication skills including the ability to comfortably engage with all levels of stakeholder, and any customer externally