Founded in 2000, NET-A-PORTER was the first digital platform in luxury fashion, revolutionising the way women shop.Today, NET-A-PORTER continues to lead in discovery, inspiration and service, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.NET-A-PORTER creates exclusive, personalised experiences for it EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.In 2025, NET-A-PORTER was acquired by LuxExperience, the leading digital, multi-brand luxury group. Under a new leadership team, NET-A-PORTER redefines luxury fashion through exceptional curation, compelling customer service, and engaging storytelling.NET-A-PORTER are now seeking a talented Personal Shopping Manager to join the team. Some of the essentials for you to know are:Location: Hong Kong OfficeReporting into: Head of Personal Shopping & Client Relations, APACBesides a competitive salary, we can offer you:Performance bonus schemes dependant on the type of role you are inOur famous staff discount along with exclusive staff salesMPF plus voluntary contribution from the companyMulti-purpose insuranceRental Reimbursement ProgramFlexible workingA chance to be part of a fun and caring team that support each otherHere is a breakdown of what you’ll be doing:Sales:Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC regionDevelop an understanding of your customers’ fashion and lifestyle preferences to drive sales, migration and increase loyalty within high value customer segmentsIdentify customers shopping spend and trends season on season, and follow up with the relevant strategySustain year on year increase in team sales in line with business growth, motivating the teams to achieve this through inspiring leadership and supportSet challenging but achievable sales targetsEnsure all sales opportunities are optimisedDevise strategies to support individuals to increase spending of existing clients and build relationships with new onesWrite detailed weekly and monthly trade reports that are action ledGrow proactive contact programs to reach out and engage with high potential regions and clients – look into how to re-engage disengaged customersMaximising the use of the technology available to meet your sales targetsBuild influential relationships with Buying & Merchandising teams to maximise commercial potential of customers, and provide regular feedback on customer demand to influence buying decisions.Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppersFollow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopperTeamwork:Directly oversee a team of Personal Shoppers and Assistant Personal Shoppers in Hong KongWork closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting listsSupport your team members in their absence to ensure customer service is never compromised and sales are not lostPartner with the Customer Care team to ensure high value customers issues are resolved swiftly and satisfactorilyEnsure a structured and locally relevant program of training & development activities is implemented to support team growth and progression of individuals, in parentship with the Global training manager and local trainerCustomer Campaign & Event/Project Management:Lead end-to-end management of customer events and projects; work with the relevant internal teams (e.g., Marketing, Client Relations) and external vendors to plan and execute high-impact events that drive sales, enhance customer engagement, and strengthen brand loyaltyParticipate in high value customers and marketing / partnership events as requiredBe a driving force with regards to product initiatives to maximize opportunities with key launches and the seasonal fashion and social calendarWork closely with Client Relations team to implement VIP & Personal Services program activitiesDevelop CR initiatives aimed at increasing face to face engagement of PS teamLiaise directly with CR and wider Marketing team to ensure CR evets are relevant to VIP baseProvide support to CR team to deliver results from all activities undertakenThe type of person we are looking for:At least 5 years of experience in managing a team. You will be a result-oriented leader with the proven ability to inspire sales as the result of outstanding serviceAn evident passion for and in-depth knowledge of Women’s fashion is essentialMust be able to demonstrate a customer centric approach with excellent services skills and relationship building abilityNatural leadership, people orientation and are able to demonstrate a high sustainable high energy and drive, as well as confidence to make decisions and proactively manage change in a rapidly growing teamAn eye for detail and good organisational skills is essentialNumerate with strong computer literacy, particularly in excel and outlookIdeally you will be fluent in spoken Cantonese, English and MandarinFrom the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.Experience Level: Mid-Senior levelWorkplace Type: Hybrid