Job ID REF56243F Date posted 04/15/2026 Location China Category Customer ServiceCustomer Fulfillment Solution SpecialistJob DescriptionAs Customer Fulfillment Solution for Veolia Water Tech we work on tasks that directly impact on our customers. We provide wing-to-wing services to our Sales & Service teams that in turn enable them to retain and serve customers faster and with superior quality.The role is to support the order management and invoicing process utilizing the SAP system and coordinating with the various functions on solving customer enquiries.This key role will see you liaise with all functional areas including Customers, sales, commercial operations, supply chain, logistics, finance. You will also support customer delivery enquiries and provide follow-up as required. Key internal contacts will be with the Commercial Account Managers, FSR's, Supply Chain, Finance, Logistics.Primary Responsibilities:Order Management - receiving and processing of customer PO'sOperational Excellence and metrics - Order Entry Span, OE Accuracy, Price Agreement renewals execution, price updates, billing quality and billing linearityAction Salesforce reports and dashboards to ensure accurate eStore (online ordering) and reordering order interface with SAPService Cloud - Case management (managing communication using Service Cloud through SFDC)Partner with cross functions (finance/supply chain) in executing local regulatory changesAssist the Commercial Teams and Customers through being the single point of contact regarding orders, deliveries and general enquiriesRaising invoices and credit notes to meet customer requirementsMonth/Qtr. end process completed as per financial timetables (rigor around closing activities)Working with all functional areas of the business to gather required information for distribution.Embrace and fit in with company ethics and safety cultureAct as a backup to ensure coverage of all functions held by other CFS team members during periods of both sick and annual leave.Completion of Veolia eLearning and other as required training programs.QualificationsBachelor and above degree, major in business administration and related.2+ years' experience in customer service or supply chain management.Excellent organizational and time management skillsAbility to work effectively both autonomously and as part of a team.Good interpersonal, relationship and communication skills. Ability to gain and hold the confidence of all customers, both internal and externalGood computer skills (ability use SAP, MS Office)Additional InformationAs an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.Save for Later Job ID REF56243F Date posted 15/04/2026 Localisation Guangxi Zhuang Autonomous Region, China Job Customer Service Contract type StandardShareVEOLIA CaresThe new global benefits program that ensures the health and well-being of our employees.Veolia, a learning companyExpand your professional skills with Veolia, a learning company.Recruitment processclick to save/unsave this job click to save/unsave this job click to save/unsave this job click to save/unsave this jobNo previously viewed jobsSign up for our job alertsStay informed by subscribing, receive the latest job offers by email.Email Address Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.Job categoryLocationContract type AddConfirm EmailI wish to receive job alerts corresponding to these criteria at my indicated email address. I understand that I may opt-out of receiving these communications at any time.
