· Is open and paysattention to his/her environment to anticipate guests and colleagues needs andexpectations. Handles the guest's request as a priority.· 开放并关注他/她的环境，以预测客人和同事的需求和期望。优先处理客人的要求· Works together collaboratively with teammembers to develop a mutual relationship of trust and respect. Always supports colleagues openly in theworking environment· 与团队成员合作，建立相互信任和尊重的关系。在工作环境中始终公开支持同事· Ensure that all Front Office StandardsOperating policies and procedures are adhered· 确保所有前厅标准操作政策和流程得到遵守· Ensure procedures are being met orexceeded on a daily basis for all loyalty/VIP Guests· 确保所有忠诚/VIP客人每天都能遵守或超过流程· Coordinate the arrival, stay anddeparture experience to ensure a seamless experience· 与所有关键部门保持联系，收集正确的信息· Communicate relevant information andspecial requirements to all departments to ensure the expectations of allloyalty and VIP guests are exceeded· 与各部门沟通相关信息和特殊要求，确保所有忠诚客人和VIP客人的期望都能得到满足· Work directly with the Front Officeoperation to ensure a seamless experience· 与前厅部直接合作，确保无缝体验· Advocates positive colleague experiencethrough leadership behaviors that demonstrate commitment to the LeadershipPromise:· 通过表现出对领导承诺的领导行为，提倡积极的同事体验：· Identifies potentials of the teammembers, coaches and mentors them to capitalize on their strengths and managetheir blind spots as they strive to achieve the business goals and personaldevelopment goals· 通过表现出对领导承诺的领导行为，提倡积极的同事体验：· Manages the development plans of teammembers· 管理团队成员的发展计划· Manages the succession plan of the team· 团队的继任计划· Creates an environment of trust thatallows team members to express themselves through the available channels ofcommunication· 创造一个信任的环境，允许团队成员通过可用的沟通渠道表达自己。· Promotes engaging communication withopenness and empathy· 以开放和同理心促进互动交流· Allocates time to understand teammembers as unique individuals· 分配时间将团队成员理解为独特的个体· Creates departmental goals andobjectives based on the objectives of the Finance division· 根据财务部的目标制定部门目标· Works on key actions to achieve thegoals, and create score boards where applicable· 为实现目标而采取关键行动，并在适用的情况下创建记分板。· Communicates performance objectivesacross teams to foster common goals· 跨团队传达绩效目标，以实现共同目标· Conducts regular accountabilityconversations to ensure progress towards the goals· 定期进行问责制对话，确保实现目标的进展· Reviews own behaviors and those of theteam members regularly with reference to the Leadership Capability Framework· 据领导能力框架定期审查自己的行为和团队成员的行为。· Addresses underperformance in a timelymanner following the procedure for implementing corrective actions· 按照纠正措施实施程序，及时解决绩效不佳的问题。· Recognizes positive behaviors withmeaningful feedback and inspiring celebrations· 通过有意义的反馈和鼓舞人心的庆祝活动认可积极的行为· Encourages team members to inspire oneanother with positive performance stories· 鼓励团队成员通过积极的绩效故事相互激励。· Creates a sense of fun and joy at workwhile holding self and others accountable for results· 在工作中创造一种乐趣和快乐感，同时让自己和他人对结果负责。· Actively participates in colleagueactivities· 积极参与同事活动· Familiar with the butler Ambassador job describe· 熟悉大使管家的所有工作职责· Assume Manager On Duty shifts whenneeded· 在需要的时候轮班值班经理Advocatespositive guest experience through leadership behaviors that demonstratecommitment to the Service Promise:通过表现出对服务承诺的领导行为，倡导积极的客人体验：· Ensures the work processes areestablished to set the team members to succeed· 确保建立工作流程，使团队成员成功· Questionsestablished processes and procedures to look for alternative solutions· 为寻找替代解决方案而建立的程序和问题· Ensures all teammembers understand and follow the work processes in the operational departments· 确保所有团队成员理解并遵守运营部门的工作流程。· Has full awareness,manages all tasks of his staff· 充分认识和管理员工的所有任务· To identify andanticipate Guests' needs and ensure personalized service is provided· 始终如一地提供周到、贴心、真诚的服务。· To oversee all Butlersand Butler Supervisors and the day-to-day operation of the department· 识别和预测客人的需求，确保提供个性化服务· Attending DailyBriefing with Management and all Department Head· 与管理层和所有部门主管一起参加每日简报· Ensure repeat guestsare met and greeted on a daily basis and profiles are updated· 确保每天接待和接待回头客，并更新个人资料。· long-staying/special-attention/occasion-celebratingguests are taken care of exclusively, paying particular attention to theirneeds and requests· 确保长住/特别关注/庆祝活动客人得到专门照顾，特别关注他们的需求和要求· Direct workassignments of supervisory and non-supervisory personnel· 监察人员和非监察人员的直接工作任务；· Inform otheroperating departments of matters related to Butler operations, notably FrontOffice to ensure VIP status and other such information, as well asHousekeeping, Engineering, Laundry, Sales, Food & Beverage, Reservationsetc.· 通知其他运营部门与管家运营有关的事项，特别是前台，以确保VIP状态和其他信息，以及客房、工程、洗衣、销售、餐饮、预订等。· Schedule routineinspections by supervisors of all butler areas including occupied andnon-occupied rooms· 安排所有管家区域（包括有人房间和无人房间）主管的例行检查。· Inspect guest roomsand pantries on a regular basis to ensure guest preferences are met· 定期检查客房和餐具室，确保满足客人的喜好。· Appraise appearance,discipline and efficiency of all staff under direct supervision· 对所有直接监督人员的外貌、纪律和工作效率进行评价。· Maintain a steadyflow of communication between team and Guest Services Manager, Front OfficeTeam, Housekeeping Team, laundry, Engineering· 保持团队与客户服务经理、前台团队、客房部团队、洗衣房、工程部之间的稳定沟通。· Ensure GuestServices Manager is aware of tasks and assignments of every butler· 确保宾客服务经理了解每位管家的任务和任务。· Ensure consumptionof Guest supplies is under control· .确保客人用品的消费得到控制。· Monitor and controlrelevant procedures including lost and found, key control, etc.· 对失物招领、重点控制等相关程序进行监控。· Ensure Butlersdeliver the Raffles touch by providing pro-active personalized service· 通过提供积极主动的个性化服务，确保管家与莱佛士保持联系。· Ensure butlersreceive recognition for their efforts in the form of regular feedback· 确保管家以定期反馈的形式获得对其努力的认可。· Ensure repeat guestsare met and greeted on a daily basis and profiles are updated· 确保每天接待和接待回头客，并更新个人资料· Ensurelong-staying/special-attention/occasion-celebrating guestsare taken care of exc.