- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。- Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。- Maintains cashier float and ensures accurate daily report of all money received保持库存现金限额并保证每日对所收现金进行准确报告。- Cashes hotel guest's personal and travelers checks and assists with currency exchange为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。- Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。- Performs the audit balances and prepares all works for audit in an orderly fashion执行审计结余，并为审计工作进行各项有序的准备。- When on night shift, checks night report,prepare the morning report and prepare all necessary forms for the guest arrival在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex,e-mail, messages, and how to interpret availability sources within the reservation systems