Product Quality Engineer - Hardware & Data (AI Solutions), Private Brands
- Shenzhen, Guangdong
- Permanent
- Full-time
- Ensure products continuously comply with Amazon's quality, performance, reliability, as well as relevant safety and worldwide regulatory requirements
- Implement and apply Amazon.com quality systems throughout the product life cycle
- Work with stakeholders to define HPB product requirement document/specification in the planning stage of product development
- Work with suppliers, 3rd party test labs, and internal teams for quality and compliance testing.
- Proactively drive corrective action plans to lower down DPPM and raise the quality bar
- Monitor and rigorously adhere to all quality activities SLAs and ensure SLA adherence by vendors and 3rd party labs.
- Own DPPM (Defective Part Per Million) & CRR (Customer Review Rating) for responsible product categories, and proactively work with all stakeholders for resolving any quality complaints or issues
- Strive continuously to identify innovative ways to prevent quality issues leading to improved customer reviews and ratings
- Continuously analyze existing quality processes and systems and work with cross-functional teams for process improvements
- Drive scalable business solutions on product development and quality monitoring processes
- Maintain close collaboration with all internal and stakeholders, including those based in US and other worldwide Amazon offices, and provide visibility through appropriate reports
- Explore and implement Generative AI tools to improve quality operations and drive innovation.
- Bachelor's degree in science, engineering or related discipline
- 3+ years experience in product development or quality management within a manufacturing environment, third-party testing agency, or sourcing office of a global retailer
- Proven experience working with cross-functional teams and managing both internal and external stakeholders
- Strong background in managing vendor relationships and third-party service providers
- Excellent analytical and problem-solving skills with the ability to dive deep into data to identify root causes of quality issues
- Structured and process-oriented mindset with a focus on continuous improvement
- Proficient in both written and spoken English and Mandarin
- Solid data analysis capabilities and basic programming skills (e.g., SQL, Python)
- Hands-on experience using AI tools and developing Generative AI solutionsPREFERRED QUALIFICATIONS- Proven ability to manage multiple competing priorities and deliver high-quality results under tight deadlines
- CQE, Six Sigma certification, or MBA is a plus
- Proficient in Excel, Word, and other standard desktop applications; comfortable learning web-based tools and proprietary systems
- Ability to write basic SQL queries and use Python for data analysis and have fundamental understanding of AI concepts and technologies
- Fluent in English with strong written and verbal communication skills
- Excellent interpersonal skills and ability to collaborate effectively with cross-functional teamsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.