Tech Service Quality Engineer
Cabot Corporation View all jobs
- Shanghai
- Permanent
- Full-time
- Responsible for supporting the quality needs and requirements of Battery Materials customers in different development phases, like product promotion, product validation, product launch, etc.
- Being bridge between external customer and Cabot internal to cascade the requirement, execute the change, feedback with improvement.
- Coordinate with site teams in resolution of customer problems, participating of customer audit, service of product queries, etc.
- Provides technical depth by statistical evaluation of product properties for new and existing products; Align and manage with customer on final specification and test.
- Offer quality insight to site quality system maintain and document files as per customer request.
- Investigate and resolve performance and quality related complaints by 8D methodology and compile working report.
- Responsible for the generation (along with R&D) and evaluation of all customer specifications.
- Ensure plants can meet new\existing product specifications within available plant capabilities and resourcing.
- Output technical datasheet and manage customer spec in LIMS
- Supports efforts to implement and maintain both RC14001® technical specification and IATF16949 accreditation, as applicable to the site/region and the ISO 9001 standard.
- Promote Cabot product through providing technical service to customers and distributors.
- Negotiates changes to specifications as required with customers and keeps all documentation up to date and cross-referenced accurately.
- Coordinate with plant team to make sure there is a good and safe launch for new production facility, new equipment, and new instruments.
- Fulfill product/process development under customer’s PPAP frame.
- Knowledge of Quality Assurance techniques and practices (APQP, PPAP); manufacturing process controls (FMEA, SPC); product uniformity and variation (MSA); QA/QC problem solving techniques (8D). Knowledge of laboratory practices.
- Excellent analytical and problem-solving skills to gather, analyze and draw well-reasoned conclusions from available data.
- Interpersonal and customer service skills in order to interface with internal and external customers, discuss technical issues, find and document solutions.
- Fluent English communications in both oral and written.
- Certified internal auditor or VDA6.3/6.5
- Bachelor’s degree in Chemical Engineering, Chemistry or Materials Engineering Fields
- Minimum of 5 years’ experience in quality or tech service in a chemical manufacturing environment. Experience with lithium-ion batteries will be a plus.