Assistant Manager, CDD
- Guangzhou, Guangdong
- Permanent
- Full-time
Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.When you work with us, you're protecting the reputation and legacy of a 170 year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today.Key Responsibilities
As a Client Due Diligence Manager, you'll be responsible for the delivery of end-to-end, best-in-class onboarding for our Wealth and Retail Banking clients. You will
- Lead and proactively manage the team to deliver high quality client service.
- Drive relevant targets across the team.
- Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements, including turnaround times, productivity, and quality.
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
- Stay up-to-date with anti-money laundering and Know Your Customer (KYC) regulations and financial crime trends.
- You'll have detailed knowledge of client due diligence and 'Know Your Customer' (KYC) regulations, as well as financial crime and compliance.
- You'll be risk and anti-money laundering certified.
- Experience managing teams.
- Superior English writing and presentation skills.
- Ability to understand and derive insights and improvement opportunities from performance data.
- Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service and experience, while balancing robust operational management.
- Ability to directly influence stakeholders to secure the resources and buy-in required to deliver operational and client service targets.
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.