Senior Manager, Project Delivery

• Translate and implement the Group IT strategy and vision into agile execution plans proactively eliminating barriers to progress by connecting delivery teams and business teams
• Strategically lead CTC company-wide agile delivery function to ensure consistent, high-quality execution of strategic initiatives by defining agile methodology and developing best practice to Scrum Master teams.
• Cultivate a culture of experimentation, psychological safety, and continuous learning, empowering teams to evolve their practices while maintaining alignment with group standards.
• Champion best agility practice by influencing senior stakeholders and decision-makers in Group IT and Shared Services to adopt adaptive ways of working, anchored in measurable outcomes and clear stakeholder engagement aligned with GO Platform Strategy.
• Lead development team in managing delivery programs for 4 platforms for markets and GO, while also providing guidance to the Scrum Masters of 4 platforms, including Opus, Omne, Cube and OneMod.

• Drive agile transformation by embedding agile mindsets, behaviors, and delivery excellence throughout the organization, enabling faster value realization and improved cross-functional collaboration.
• Engage stakeholders across four key domains digital, operations, data, and shared services to refine platform alignment, ensuring unified practices, shared goals, and synchronized delivery outcomes.
• Develop and scale the Agile Center of Excellence, acting as the steward of agile thought leadership, coaching capability, and best practice dissemination in CTC.
• Manage and mentor Scrum Masters, ensuring effective agile execution in strategic programs.
• Initially lead team resource allocation, delivery priorities, and agile practices with stakeholders across group and business unit initiatives.
• Design and refine the agile methodology and guidance continuously optimizingagile processes including framework selection (Scrum, SAFe, Kanban) and tooling (Jira, Confluence, Azure DevOps).
• Foster strategic alignment through close collaboration with business leaders, project teams, and IT functions.
• Develop an agile community and a series educational activities such as agile workshops, sharing sessions, and engagement activities to promote agile awareness.
• Define and prioritize the definition of CTC agile metrics to enable data-driven decision-making through systematic tracking and reporting.
• Advocate agile values throughout all levels of the organization and drive change management efforts.

• Strategic Project include 4 platforms Delivery Success Timely, high-quality execution of agile initiatives across platforms and countries, aligned with enterprise objectives.
• Agile Adoption Rate Across Regions Percentage of business units and platforms consistently applying agile practices and frameworks.
• Scrum Master Team Development Growth in coaching capability, certification achievements, and internal promotion rates within the Scrum Master team.
• Organizational Agile Maturity Progression Measurable improvement in agile maturity scores across CTC/FWD, reflected in assessments or health checks.
• Stakeholder Alignment & Satisfaction Senior leadership engagement and satisfaction with agile outcomes and visibility of delivery progress.
• Standardization & Platform Alignment Degree of delivery process and tooling consistency across the four key platforms.
• Agile Culture & Continuous Learning Frequency and impact of agile learning initiatives (e.g., workshops, CoPs, retrospectives), fostering innovation and psychological safety.

• FWD project delivery teams (Internal)

• Product Owner
• Scrum team
• Development team
• Testing team
• FWD BU business owners (Internal)

• Project team
• FWD GO IT Function Heads/Head of Shared Services

• Decide which agile frameworks (Scrum, SAFe, Kanban, LeSS) are most appropriate for strategic initiatives and ensure contextual adoption across countries and platforms.
• Make decisions on Scrum Master staffing, development plans, and deployment to key strategic programs across geographies.
• Define and align delivery processes across multiple platforms, ensuring consistent execution and efficient resource use.
• Establish the phased roadmap for enterprise agile maturity progression, including key milestones, diagnostics, and transformation activities.

• Minimum 12 years of experience in agile roles with 5+ years in strategic leadership.
• Proven track record in leading agile transformations within complex, cross-functional environments.
• Experience in scaled agile implementations and driving agile maturity.
• Advanced agile certifications such as SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), ICAgile Certified Expert preferred.
• Strong leadership, communication, and stakeholder management skills. Proficiency in Agile tools such as Jira, Confluence, Miro, or Azure DevOps.
• Strong understanding of product development lifecycle, team dynamics, and Agile delivery metrics.
• Certifications such as CSM, PSM II/III, A-CSM, or SAFe-related credentials are highly preferred.
• Excellent facilitation, stakeholder management, and conflict resolution skills..

• Deep understanding of Agile frameworks and methodologies, including Scrum, Kanban, SAFe, and Lean, with the ability to adapt practices contextually.
• Strong knowledge of Agile product development lifecycles, estimation techniques, backlog refinement, and team delivery metrics.
• Skilled in Agile coaching and team facilitation, able to nurture high-performing, self-organizing teams through mentoring and servant leadership.
• Hands-on experience with Agile collaboration tools such as Jira, Confluence, Miro, Trello, or Azure DevOps.
• Strong ability to interpret and act on Agile metrics like velocity, burn-down, cycle time, and lead time to improve performance and transparency.
• Up-to-date with the latest trends in Agile delivery, team dynamics, and organizational agility, including knowledge of cross-team or enterprise Agile frameworks (e.g., LeSS, Nexus, Spotify model).

• Agile project product owner expert.
• Strategic program Scrum Master Leader.

FWD Group