Officer
- Tianjin
- Permanent
- Full-time
- Basic Banking Knowledge
- Compliance
- Analytical Aptitude
- Reading Comprehension
- Software Application Testing
- English communication Skills
- High quality & performance
o Follow strategic goals and guide teams for achieving results
o Support growth and development opportunities for talent management and retention
o Engage key stakeholders and support functions for strategic initiatives and transformationBusiness
o Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank
o Client obsession and identify strategic opportunities for transformation of service standards
o Support and lead change initiatives and provide feedback for change proposals
o Deliver sustainable cost saves and service levels on par with or superior to competitioKey ResponsibilitiesProcesses
o Capacity Management, work force management, productivity and load balancing
o Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities
o Transactional authority for all the Transaction Processing Systems
o Signing Service Level Agreement with Standard Chartered Bank, subsidiaries and other group entities
o Service management through forums like JSR and SRM discussing service trends, key business strategies and actions required to be taken
o Ensure accounting accuracy, reconciliations, across client life cycle of financials and transacting
o Deepen end to end digital capabilities from Multi touch to single touch to zero touch processingPeople & Talent
o Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline
o Ensuring framework for objective performance assessment of all team members
o Ensuring right skilling among team members and training /certification for specific roles
o Enabling a conducive environment for people including effective engagement
o Empowering with appropriate delegated authoritiesRisk Management
o Proactive identification, preventive controls and mitigation of key process / operational risks
o Strong detective controls and continuous learning and fixing from risk incidents
o Ensuring timely reporting of risk items as per the Group Risk Management Framework
o Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches whether data related or others
o Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times
o Ensuring business continuity strategies are in place and tested at regular intervals as per standards agreed with country stake holdersGovernance
- Able to quickly adapts to changes with regards to process, projects, behaviour etc
- Ability to look beyond self-interest to collective interest
- To positively respond to the pace of change
- English communication skill
- Project management skill
- Team management skill
- Multi-banking Operation knowledge
- Stakeholder management skill
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.