实习生 - 前厅部Trainee - Front Office
- Hangzhou, Zhejiang
- Training
- Full-time
- Introduce every guest to Hilton Honors and its benefits. Recruit as many guests as possible to join Hilton Honors. Recognize member guests and ensure that Hilton Honors member guests receive personalized, professional service and applicable incentives.
- When necessary, timely and effectively handle guests' complaints to ensure that guests are satisfied with the solution (service remedy).
- Keep an eye on your guest's profile and detailed preferences to ensure that your profile and preferences appear in every booking.
- Records keep a record of guests in order to better provide quality service to guests staying again.
- Ensure that shifts are assessed and handed over, and that briefing sessions are implemented.
- Ensure that all guest requests and questions are responded to and handled promptly and efficiently according to the standard requirements of the Hilton brand.
- Get the latest information about the surrounding area of the hotel, places of interest, scenic spots, etc., for the convenience of customers.
- Master the details of the department's Hilton brand standards. Ability to understand and follow up on standards.
- Implement and develop action plans to refine and identify deficiencies in standard requirements before influencing customer service.
- Attend and attend regular antechamber and related meetings.
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