§ Responds to alltelephone calls or inquiries, ensures information/ messages are accuratelyreceived and relayed to the managers concerned in a timely manner.负责所有电话的接听和回复 ，确保信息的准确接受并及时把相关的信息回复给经理§ Prepares compiles anddistributes the weekly/ monthly reports in a timely manner.及时做好每周/每月报表。§ Ensures theDepartment's Log Book is being accurately maintained.确保部门的交班本被正确使用。§ Assists in thedistributions of relevant hotel information to Housekeeping employees whenrequired.当需要时把酒店相关的信息转达给客房部员工§ Maintains goodrelationship with the established clientele and provides all necessaryassistance when required.与同事保持良好的工作关系并互相帮助§ Liaises and worksclosely with the related operation departments, ensuring guests needs andexpectations are met.熟练掌握部门相关的专业知识和技能，确保给客人的需要和欲望能被实现§ Assists theHousekeeping Manager/ Assistant Manager to follow up on all matters in theirabsence.当客房部经理 和副理休假时，帮助他们跟进所有的事§ Maintains an efficientfiling system for easy retrieval of information, both paper and electronicfiling.建一个高效率文本和电子版的系统，方便刷新信息。§ Issues purchaserequisitions and other documentation required by the Department.