Assistant Facilities Officer
- Hong Kong China
- Permanent
- Full-time
- Monitor and assist in tenant bus operations to ensure seamless functionality.
- Manage and monitor the performance of service providers to ensure service quality meets standards.
- Ensure all work complies with company and client policies, standards, and health and safety requirements.
- Maintain effective communication with tenants, addressing inquiries, complaints, or suggestions to enhance tenant satisfaction.
- Prepare operational reports, document service provider performance and incident logs, and provide data-driven improvement recommendations.
- Support adjustments or expansions of tenant shuttle routes to ensure smooth operation of shuttle services.
- Oversee hygiene and safety measures within buses.
- Handle unexpected situations or emergencies, ensuring prompt response and resolution.
- Blast out e-notices to tenants, including emergency announcements, maintenance schedules, or event information.
- Handle and perform ad hoc duties as assigned.
- Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
- Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.
- Support the implementation and monitoring of disaster recovery and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
- Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
- Ensure the Contract Management Database is up to date at all times
- Assist to manage the vendor Risk Management program
- Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices
- Provide superior customer service
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
- Pro-actively manage client’s expectations ensuring that the service levels are maintained .
- Lead by example
- Assist in the budgeting process as required
- Provide input as required into the Monthly Report to client
- Active involvement in the monitoring and achieving the required Key Performance Indicators
- Actively support an environment that supports teamwork, co-operation & performance excellence within the team
- Diploma or Degree in Facilities Management, Property Management, or related disciplines.
- 1-2 years of relevant experience in Facilities Management or Property Management preferred; fresh graduates are welcome to apply. (Candidates with more experience may be considered for Facilities Officer)
- Experience in data analysis is an advantage, with the ability to leverage data for operational improvement recommendations.
- Ability to effectively interface with clients, landlords, consultants, contractors, and suppliers.
- Proficiency in written and spoken English, with strong presentation and communication skills.
- Good PC literacy and able to manage daily activities using various systems
- Behave consistently with Jones Lang LaSalle cultural and ethical requirements
- Have a positive and proactive approach to work and able to work on own initiative and as part of a busy team
- Ability to deal with emergency situations in a calm manner
- Able to follow instructions and procedures
- Listens effectively and communicates through actions and example
- Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients
- Ability to work within a budget
- Demonstrated initiative
- Ability to solve problems
I want to work for JLL.