IT Help Desk Support

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  • Dalian, Liaoning
  • Permanent
  • Full-time
  • 1 day ago
Job Role: -IT Help Desk SupportJob Location: -Dalian, ChinaExperience: -2-3 YearsRole OverviewThe IT Help Desk Support professional will provide end-user technical assistance, resolve IT-related issues, and ensure smooth operations across systems and applications. The role requires strong troubleshooting skills, multilingual communication, and the ability to work in a dynamic, rotational shift environment.Key Responsibilities
  • Provide on-site technical support for hardware, software, and network issues.
  • Troubleshoot and resolve incidents related to Windows, macOS, Office 365, VPNs, and ITSM tools.
  • Log, track, and manage service requests using platforms such as ServiceNow.
  • Ensure timely issue resolution and maintain high levels of user satisfaction.
  • Collaborate with cross-functional IT teams for escalations and root cause analysis.
  • Support system setup, configuration, and preventive maintenance activities.
Skills & Requirements
  • Minimum 2-3 years of experience in IT end-user support or technical help desk.
  • Retail operation support experience is added advantage
  • Hands-on expertise with Windows/macOS, Office 365, VPN connectivity, and ITSM tools.
  • Ability to work rotational shifts, including weekends.
  • Preferred Certifications: CompTIA A+, ITIL Foundation, or equivalent.
  • Excellent problem-solving, time management, and customer service skills.

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