Life Guards/救生员
Hilton
- Urumqi, Xinjiang
- Permanent
- Full-time
- Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests.
- Take initiative to resolve issues, clearly communicating with both guests and colleagues.
- Respond quickly and positively to changing requirements and tasks assigned.
- Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property.
- Maintain vigilance and sense of responsibility at all times.
- Ensure all facilities and equipment are operating well.
- Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
- Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile.
- Assist the Front Desk when there are no guests in the pool area.
- Assist and explain to guests the use of all Health Club facilities.
- Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately.
- Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool.
- Ensure that all activities and job functions are performed in a safe environment using proper safety techniques.
- Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues.
- Actively introduce guests Spa and Health Club membership cards.
- Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues.
- Effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect and analyze accurate information to resolve conflicts.
- Perform other related duties and special projects.
- Carry out any other reasonable tasks or requests as directed by the Management.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Minimum 2 years of experience or equivalent combination of education and experience.
- Lifeguard certified.
- Able to work under pressure and deal with stressful situations during busy periods.