餐厅主管
Hilton
- Sichuan
- Permanent
- Full-time
- 在整个工作过程中,始终保持高度的客户服务意识。
- 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
- 能够提出对酒店的运作及环境有益的意见或建议。
- 能够积极的向客人及供应商推荐酒店的服务及设施。
- 在工作过程中能够做好本职工作,保证自己及其他人的安全。
- 熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
- 了解健康食品的要求,并可以给出适当的建议。
- 与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。
- 能够达到产品知识的要求。
- 可以根据客人不同的国籍推荐菜单上的食品。
- 了解其他餐厅的菜肴,以便向客人推荐。
- 熟悉所有餐厅及酒店其他部门的营业时间。
- 可以向客人推荐其它具有吸引力的餐厅或场所。
- 在工作中随时检查员工的产品知识。
- 遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。
- 检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。
- 在必要的时候协助酒吧及厨房的同事,并完成经理交代的任务。
- 确保所有员工提前了解换班的详细安排。
- 完成账单检查表以准备餐厅服务。
- 微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍。
- 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
- 满足客人的各项要求,如不能立即回答客人的问题请与经理联系。
- 确保所有服务都符合标准。
- 确保所有区域与开始用餐时一样整洁。
- 在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。
- 控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。
- 协助餐厅经理进行就职培训,及在职培训。
- 为提高员工的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。
- 通过体现自身的专业素质,为餐厅的其他员工树立良好榜样。
- 确保每个班次的回顾,交接班及例会的召开。
- 如有必要,该部门有权更改或补充该职位描述。
- 完成任何其他合理的职责和被指派的职责。
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- In consultation with the Manager, agree and implement actions to make improvements to customer service.
- Complete the checklist in product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know the opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Actively check team members’ product knowledge on each shift.
- Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
- Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
- Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
- Ensure that all team members are briefed for the details of the shift ahead.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure that all areas are cleaned and maintained in accordance with operating procedure.
- Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
- Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
- Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
- Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
- Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- 二至四年在四/五星级酒店的相关管理经验。
- 良好的英语口译及书写能力。
- 具有积极合作的精神,以热心的态度对待所有的工作, 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
- 具有极强的应变能力,灵活反应并以积极的态面对需求更改的事情,包括任何工作要求的改变的。
- 具有较强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。
- 领导技能及培训技巧。
- 外向性格、可以长时间的工作。
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Good English skills, both verbal and written to meet business needs.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership and training skills.
- Outgoing personality and willing to work for long hours.