1.To maintain a high customer service focus by approaching your job with the customers always in mind.在整个工作过程中，始终保持高度的客户服务意识。2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。4.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.能够积极的向客人及供应商推荐酒店的服务及设施。5.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。6.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。7.Understand dietary requirements and offer appropriate suggestions.了解健康食品的要求，并可以给出适当的建议。8.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。9.By completing checklist in product knowledge.能够达到产品知识的要求。10.Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的职责和被指派的职责。岗位要求：Position Qualifications:1.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。2.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。3.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。4.Similar working experience is preferred.有同等岗位工作经验者优先。5.Ability to read, listen effectively , to speak and write English clearly .具备一定英语会话和书写能力。