Payroll & HR Specialist

• Accurately and timely processing of daily operational HR transactions in partnership with managers, including talent acquisition operations, onboarding, promotion/salary adjustment, transfers, offboarding and ad-hoc transactions across 15 regions
• Ensure all data transactions update into Workday from Job requisitions, hiring, onboarding, transfers, personal data changes, compensation changes and termination
• Develop and maintain Standard Process Procedure (SOP) and knowledge base in alignment with laws, regulations and best practice

• Ensure monthly and yearly payroll process and payroll result accurately and timely as per SLA across 15 regions
• Monthly and yearly data and reports analysis for other departments and business needs including Payroll Cost Summary Report, HR Statistical Report, Region Overtime Report etc. to meet different departments requirements
• Statutory operation and end-to-end process management including social insurances, employee income tax

• Act as the first point of contact for employees, managers for all general HR questions and handle queries, address solutions via internal case management system, making sure to generate a high level of employee satisfaction
• Independently lead process and system improvement with aimed at enhancing quality, efficiency, and service standard
• Maintain compliance with labor laws and local regulations and recommend best practices to ensure compliance
• Internal and external audit support including various reports and data analysis
• Respond to employee verification requests, such as income references letter, employment reference letter
• Support the administration, operation and execution of strategic HR Projects and core processes
• Collaborate daily with internal and external 3rd parties (i.e., HR COE’s and business partners, payroll providers, benefits providers, managers, Tax and Social authorities, IT)

• Bachelor’s degree from an accredited college or university
• Minimum 7 years HR experience and 5 years solid HR operation and payroll experience with MNC
• Experience with Workday
• Experience in processing payroll
• Good knowledge of HR labor laws and regulations
• Demonstrated experience in leading process continuous improvement
• Be flexible to support operations on varied shifts
• Fluent in written and oral in English
• Strong communication and interpersonal skills

• Strong self-motivation, responsible
• Demonstrated project management skills
• Strong analytical and problem-solving skills
• Excellent customer service skills
• Ability to maintain confidentiality and to handle sensitive matters with judgment, tact and diplomacy
• Working knowledge in Microsoft Office including Word, Excel, Teams, PowerPoint, and Power Automate, Power App

C.H. Robinson