Job DescriptionIFF Pharma Solutions is one of 4 divisions of the company, focused on developing the most essential pharmaceutical, dietary supplement, and industrial polymer solutions. Our leading excipient brands, such as METHOCEL, AVICEL, ETHOCEL, POLYOX and Ac-Di-Sol, are found in 1 out of every 3 tablets in the world; we have a broad plant-based portfolio for a variety of supplement applications.With a passion for science and creativity, we seek to deliver the answers our customers need so they can produce life-saving drugs, everyday wellness solutions and vital consumer products. Deep polymer and applications expertise mean we dig deeper to ensure performance and process benefits for customer formulations. And with our commitment to quality, reliability, and sustainability, we can deliver solutions that help benefit our world.To know more about Pharma Solutions, please visit or /.We now have an exciting opportunity for an experienced talent to join us as Quality Specialist, Pharma. This position is based in Shanghai, China and will report into Global Quality Pharma Director.Your FocusAs Quality Specialist, the role will be responsible for managing a region of customers in ASPAC as part of the Global Operational Quality team, division of Pharma Solutions. As a Quality Specialist, the role will be the first point of contact for the customer account/region to address customer questions, or issues related to quality for the whole product range and escalations when required.How you will contribute
Monitor responses to product and service quality issues for customers and/or the region.
Identify and escalate customer issues to appropriate internal functions.
Partner with appropriate functions (AD&I, Account Managers, Quality Managers, Regulatory) to address customer issues.
Support customer specification requests through the appropriate work process.
Support customer audit requests.
Support Pharma Solutions quality strategy within the region.
Support customer queries, working with appropriate roles (QM, Tech Info).
Support updates to product documentation.
Assist with quality-related projects.
Support Quality Agreement work processes.
Act as the face of IFF with customers for quality.
Job RequirementsWhat you will need to be successful
Bachelor's degree in Microbiology, Chemistry, Biological Sciences, Food Technology or any other relevant discipline.
At least 4-5 years of experience in product safety and regulatory requirements for Pharma, Food, Excipients, Cosmetics, and/or API.
Experience working in a Good Manufacturing practice environment.
Experience in conducting root cause analysis and investigation.
Proven expertise with SAP and Salesforce preferred.
Ability to work independently to manage work progression and timelines.
Ability to handle difficult conversations and remain calm and solution oriented.
Excellent communication skills, both verbal and written.
Strong technical writing experience.
Shows initiative beyond the scope of a project/task.
Meticulous, self-driven, agile and customer focus.
Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
IFF is an Equal Opportunity Employer.At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.
