Senior Software Engineering Manager

• Lead a highly skilled, multi-disciplinary team in the APAC region for MSS Finance, Data and Regulatory (FDR) IT.
• Develop and/or improve monitoring tools and lead automation initiatives across the department as per the Site Reliability Engineering (SRE) principles.
• Primarily responsible as the production practice lead for FDR IT but engage and influence Production practice of other Asset Classes within MSS which interface with FDR, as and when required.
• Possess technical skills and learning capability to own and deliver code and configuration for automation, monitoring, SRE initiatives.
• Partner closely with the Engineering centres located in India, China, Poland and Canada
• Define and lead the implementation of service management strategy and support model globally.
• Design and lead and effective change control process and problem/incident management process to ensure service quality and compliance.
• Design, implement and manage service metrics to measure and evaluate the healthiness and effectiveness of FDR services.
• Manage communications with key stakeholders, including producing regular reports to relevant Business and IT stakeholders.
• Transform FDR IT into a service-orientated, client-centric, value-add, organisation.
• Ensure DevSecOps working approach and support all team members to follow the same methodology.
• Ensure awareness, involvement and support from key stakeholders by building teams and maintaining robust communications.
• Proactively plan and execute periodic IT Service Management activities such as Service Resilience Planning & testing, Capacity Planning etc
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
• Keep up to date and have expertise on current tools, technologies especially in the areas of service resilience and automation.
• Liaise with engineers, architects, and business stakeholders to understand and drive the product or service’s direction, aligning to strategic vision.
• Provide support in identification and resolution of all incidents associated with the IT service, partnering with the Engineering Centre Heads and Service Management Leads.
• Ensure the solutions designed/developed/deployed are fully compliant with the HSBC standards and control framework.
• Building a simple and scalable service management practice and support model.
• Ensure methodologies are aligned to MSS IT strategic vision, demonstrating a continual desire to implement strategic or optimal solutions, and where possible, avoid workarounds or short-term tactical solutions.
• Appreciation of existing data privacy issues, ensuring solutions adhere to complex data regulations and controls.
• Working with stakeholders to ensure that negative customer and business impacts are avoided.
• Understand all changes in the wider context of the business lines/ areas we support and those on which the portfolio has an impact, including Regulatory and Data Management projects.
• Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact.
• Ensure adherence to best practice delivery standards across the pods, with risks, issues and dependencies correctly defined and managed
• This role requires a self-starter with strong service management skills, who enjoys the challenge of supporting complex environments
• Structured and organised leader with strong service management, data and technical analysis skills, and the ability to manage multiple priorities
• A natural leader who can inspire and motivate those around them
• A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organisation

• Outstanding service management experience, which include communications capabilities, decision making and problem solving skills, lateral thinking, analytical and interpersonal skills
• Extensive experience in support of management information and technologies, with multiple teams, vendors, interfaces and stakeholders involved
• A strong understanding of hybrid technology stack.
• Experience with implementing monitoring, alerting and familiarity with automation involving e.g. grafana dashboards, splunk, ELK etc.
• Experience in customizing and managing integration tools, databases, warehouses and analytical tools
• A good understanding of the control requirement surrounding data handling will be advantageous
• Real passion for elegance and efficiency in software engineering and always strives for continuous improvements via automated processes
• Experience in Agile Project methodologies and tools such as JIRA and Confluence
• Knowledge of and experience using data models and data dictionaries in a Banking and Financial Markets context
• Excellent understanding and proven experience of Programme and Project Management methodologies, including Waterfall and Agile
• Ability to direct and influence people in a matrix-orientated environment and establish working partnerships at a junior and senior organizational level
• Proven experience of positive, challenging interactions with Senior Executives across the business
• Outstanding relationship management, collaboration and influencing skills
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Change agent with proven ability of implementing large scale organizational, procedural, technology and people-related change programmes
• Detail orientated with the proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role
• Strong leadership, and excellent communication and interpersonal skills, with the ability to tailor approach to different levels of stakeholders; proven skills to lead teams and motivate others to achieve objectives
• Ability to articulate or translate complex information through clear and meaningful written and spoken communication in a structured way
• Willingness to learn, strong initiative, ability to work both independently and as part of a team, and flexibility with regard to the assignment of tasks and scheduling essential
• Strong customer focus and commitment to delivery
• Ability to communicate effectively in a multi-programme environment across a range of stakeholders
• Effective knowledge of techniques for planning, monitoring and controlling programmes
• Effective knowledge of budgeting and resource capacity allocation
• Strong knowledge of service management and support methodologies and reporting
• Strong knowledge of using enterprise scale software, ideally Jira and Confluence, to manage tracking via SAFe, Scrum/Agile methodologies
• Strong knowledge of evolving challenges with managing and sharing data

HSBC