Senior Product Specialist

• Is accountable to achieve product orders and sales OP target for assigned accounts and or territory.
• Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services in their assigned territory/accounts

• Create business plans for territory/assigned accounts including, but not limited to opportunity development, competitive strategies and targets.
• Build strong business relationships and formulate account strategies and plans to continuously strengthen relationships within the assigned accounts/ territory.
• Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools.
• Continuously develop and improve a network of key opinion leaders within the assigned territory.
• Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies.
• Manage territory customer request on post-sale training and application trouble shooting

• Maintain up to date detailed knowledge of their product / services. Be able to present and discuss the technology and benefits in terms which are relevant to customers.
• Maintain up to date market and competitor knowledge related to their product/solutions/services. Work closely with product management leader to form and execute product strategy for assigned region.
• Continuously update their understanding the customers changing operational/application issues and challenges.
• Create viable product configurations which meet customer needs effectively, while achieving optimum margin for Cytiva.
• Differentiate assigned product offering during the various stages of the sales process, effectively using Cytiva resources and approved product marketing and product promotion material to actively support the customer through their decision make process towards a successful outcome for Cytiva.
• Represent the company at relevant conferences and technical exhibitions to promote product/solution and company.

• Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel.
• Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory.
• Create and maintain opportunities in the applicable sales funnel tool and/or CRM tools.
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfilment of the order is according to customer expectations and enhances customer satisfaction.

• Contribute to account plans where applicable at accounts covered by account managers/executives.
• Continuously educate and coach account team members on their product/service/solution strategy and offerings.
• Collaborate with and leverage subject matter experts and other resources within Cytiva channels to build relationships and secure business.
• Share and follow-up identified leads to other product lines within own accounts and or One Cytiva accounts

• Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken.
• Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to Cytiva EHS Policies, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

• Bachelor's Degree and above and minimum 3 years of product experience in Biopharma or Life Sciences field
• Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Engineering managers, Purification specialty staff
• Ability to interface with both internal team members and external customers as part of solutions-based sales approach
• Ability to energize, develop and build rapport at all levels within an organization
• Excellent verbal and written communication skills in local language as well as good command of English
• Excellent organizational/negotiation/closing/presentation skills
• Able to travel

• Strong knowledge for biopharma downstream hardware.

Danaher