· Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking· 在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场· Meet and Greet VIPs· 迎接贵宾· Handle all Complaints· 处理各种投诉· Ensure working of all Front Office Policies and Procedures· 确保前厅部所有政策和工作程序都得到遵守· Ensure effective shift hand-over· 确保有效的交接班· Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures· 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序· Efficient check in and check out process· 保证入住和离店手续办理工作的效率· Review and monitor early morning wake up procedures· 检查和监督早晨的唤醒服务工作· Post room charges· 信件室的收费· Maintain correct guest registration cards· 保持来客登记卡的准确无误· Maintain special programs (eg frequent flyer; priority club)· 维护特殊活动项目（如“常旅客奖励计划”和“优悦会”）· Effective management of incoming and outgoing calls· 对打进和打出酒店的电话进行有效管理· Maintain current Hotel information· 及时更新酒店信息· Provide information on memberships· 提供关于入会的信息· Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book· 在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上· Complete knowledge of all room types, hotel matrix, and facilities· 完全掌握所有关于房间类型、酒店布局和设施的信息· Review arrival lists and anticipate needs· 检查到达旅客名单并预测各种可能的需要· Operate communication equipment· 操作通信设备· Access and use rooms computer programs· 接触并使用客房电脑程序· Conduct Credit card checks· 对信用卡进行检查· Ensure staff adhere to Standards and Procedures for cash handling· 确保员工遵守现金处理标准和程序· Maintain own cash float· 保持自己的现金浮动· Correct banking· 保证银行业务的正确无误· Update Guest History Maintenance· 维护更新客史档案· Prepare contingency reports· 准备应急报告· Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed· 对夜岗人员进行监督，包括外包人员、搬运工、保洁人员、客房服务人员等，并与人力资源部门合作，以确保对上述人员的工作情况进行有效管理· Oversees the Night Audit Function· 监督夜审工作o Develop, update and train standards and procedureso 就各项标准和程序进行开发、更新和培训o Produce Revenue Reportso 制订收入报告o Perform file back up maintenanceo 做好档案备份维护工作o Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers