National Account Manager

Vodafone

Shanghai
Permanent
Full-time

12 days ago

Role Purpose:At Vodafone Business, we're passionate about empowering every person and organization to achieve more. This role is a pivotal opportunity to join and lead a dynamic team senior solution sales specialists and drive growth across the Asia-Pacific and Middle East region.The National Account Manager (NAM) is responsible for developing opportunities driven from China from Vodafone's multi-national accounts headquarter in US, UK, France, Germany, Italy and other OPCOs, across a defined multi-country territory in APACME. It can be opportunity driven from their home market but to serve the global needs, Asia and China being one of the key delivery countries.This role is primary to develop connection and selling into these set of accounts, create sales and channel strategy to materialize tangible business opportunities. Ultimately to achieve sales targets including Revenue and New business targets, The Global Account Manager will closely with this NAM and cross functional teams on a given account to share the strategic account plan and translate that into a sales strategy for their specific territory.The NAM will be responsible for putting in place the necessary virtual cross functional team, communicate the plan to them, and directly lead the sales effort with the customer by deepening the regional relationships, identifying opportunity to create business value, articulating the more complex portfolio fits to maximise Vodafone share of wallet and profitability across all products. The NAM focuses pipeline building and customer engagement on solutions and complex opportunities.The NAM ensures all financial objectives are achieved for all allocated customers across the defined territory. The NAM ensures the Customer is at the heart of our decision-making, that we have clear metrics and actions to drive customer satisfaction and to engage with the GAM and the wider functional team who understand the account strategy and their contribution to its execution.What you'll do

Achieve/Exceed revenue, new business, margin, product mix and customer satisfaction targets, directly in APACME and work through GAMs in the respective HQ.
Have a clear sales strategy documented in the account plan as part of the GAM account plan, for each customer with milestones and tracking of performance for the territory
Establish self and Vodafone as a trusted partner to the customer across our areas of expertise to ensure a long-term business relationship.
Understand the customer's business to develop opportunities that represent value to the customer from across the Vodafone portfolio.
Develop a qualified pipeline across the product portfolio that will meet/exceed annual Revenue, new business and Margin targets
Drive pipeline building and target achievement across the globe focusing on those markets prioritised by the customer and where Vodafone has capability
Exceed Net Promoter Scores (NPS) and Customer Experience Excellence (CXX) targets for all customers.

Who you are

Expert in complex account management across a diverse portfolio for customers with a regional footprint. (Pipeline development and opportunity management, sales planning, performance vs. target tracking).
Think strategically about the customer's business and the portfolio fit to develop value-based opportunities.
Manage and collaborate with a virtual, regional team and deal with cultural diversity.
Skilled in systematic and effective use of sales tools and consultative sales methodology.

Must have technical / professional qualifications:

University Degree, in business management or engineering/equivalent
Deep work experience in Telecommunications / IT Industry

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you

Attractive remuneration with benefits

Together We can#Li-HybridVodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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