销售协调员 Sales Co-ordinator
Hilton
- Xiamen, Fujian
- Permanent
- Full-time
- Complete the relevant Hilton University courses promptly and pass the tests.
- Maintain an efficient filing, tracing and correspondence system for the division.
- Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.
- Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.
- Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.
- Update and maintain an update mailing list, handling and directing mail activities.
- Administer and coordinate any sales activities.
- Ensure that collaterals and promotional materials are on hand at all times.
- Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.
- Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.
- Perform related duties and handle special projects as assigned by the Director of Sales.
- Attend daily departmental briefings and discussions.
- Issue communications and information regarding sales.
- Enhance and promote effective response to customer needs.
- Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.
- Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.
- Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.
- Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.
- Inform customers promptly about all changes in hotel information.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- University graduate.
- Minimum 1 year of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Good communication and presentation skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Have hotel working experience and is a good team player.
- Very familiar with local market and good at marketing trend analysis.