Store Team Lead

Dongguan, Guangdong
Permanent
Full-time

29 days ago

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.OverviewAs a Store Team Lead, you will play a pivotal role in providing valuable experiences and world class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry's finest teammates and partners.What You'll Do

Deliver outstanding service to our consumers using our C.H.A.R.M. service model
Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

Must be 18 years or older

3 - 4 years of total retail experience; with a preference for candidates with previous store leadership roles.
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
Possess a strong understanding of fashion trends and styling, with the ability to recommend and introduce new products through social platforms, while offering professional insights on footwear and clothing brands to enhance the customer experience.
Desire to succeed in a high growth, fast-paced retail environment
Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.Job Category: Retail

Crocs

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