Senior Associate, Property Engagement Platform After Care Expert
Hilton
- Shanghai
- Permanent
- Full-time
- Effective communication skills both verbally and in writing
- Excellent interpersonal skills to build trust and confidence to motivate and influence others.
- Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.
- Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals.
- Proactive problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and
- Ability to work well under pressure and effectively handle multiple and concurrent demands.
- Ability to collaborate with others and act in an objective manner to stay on track to achieve common goals.
- Project management skills including ability to manage details through to completion and ensure deadlines are met, or in the absence of a Project
- Experience in technology implementation processes and standards
- A good understanding of property management systems and interfaces
- Experience leading a team of Associates during a technology deployment.
- Minimum Education: High School/GED
- Minimum Years of Experience: Five (5) years of professional work experience in Technology related field
- Minimum Years of Experience: Five (5) years of hotel experience using Property, Sales, or Revenue Systems daily
- Management Experience (type): Supervisor
- Minimum Years of Management Experience: 1-3 years
- Any Licenses or Certificates Required: None
- Minimum Education: bachelor’s degree; or associate degree plus six (6) years of Technology related experience; or High School/GED plus twelve (12)
- Minimum Years of Experience: Five (5) years of professional work experience in Technology related field
- Minimum Years of Experience: Five (5) years of hotel experience using Property, Sales, or Revenue Systems daily
- Consistent record of executing Hilton’s standard operating procedures
- Solid understanding of Hilton’s PMS, CRS and interfaces
- Shown success in a customer-facing environment (i.e. through satisfaction scores)
- Proven track record of a successful systems installer
- Knowledge in the following: Adobe Illustrator, Basic SQL, JSON, XML, Adobe Acrobat
- Experience in troubleshooting local hotel interfaces or systems.
- Bilingual Speaker English and Mandarin or Japanese
- Additional Requirements (i.e. % of travel time, etc.): Domestic and International Travel 50%