Senior Developer -Customer Service Management Dev China

SAP

  • Shanghai
  • Permanent
  • Full-time
  • 3 days ago
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!Meet your teamIntelligent Enterprise Solutions (IES) is responsible for managing the digital transformation at SAP. The focus of IES is on business process simplification, product and services quality, portfolio strategy, and value achievement through digital innovation adoption to the best of our employees and customers. Under IES, the Customer Service Management department focuses on Harmonized Customer Service Management by delivering the necessary solutions, technologies and innovations to create business value, enable new business models (ITSM, ITOM etc.) to bring our customer excellent experience and drive our #Run Simple transformation all based on rock-solid services. The successful candidate of this position will serve as a Senior Developer in the scrum team who is responsible for design and implementation of ITSM Case & Knowledge & Incident & Problem. And the candidates need to have experience or knowledge of Agile Software Engineering practices and Scrum, as well as technologies like JAVASCRIPT, SAP UI5, ABAP, CRM, etc. And you are interested in applying your knowledge and skill to continuously improve SAP's customer experience.What you'll doYou will work in a scrum team to:
  • Build and operate next-generation applications on different platforms (Service NOW, SAP Business Technology Platform, SAP CRM, SAP ERP).
  • Write/maintain high quality and robust programming code: JS, JAVA, HTML5( SAPUI5), SAP HANA, CDS and so on and fully engage in high build-in quality journey.
  • Work on tasks about migrating legacy systems (SAP Backbone systems) to the new platform (Service Now).
  • Troubleshoot issues raised from production and resolve customer problems timely
  • Evaluate and adopt technologies which improve the team efficiency and platform capability
  • Work on a fast-paced, rapidly growing, high-profile project.
  • Devise innovative ideas for solving customer problems and translate these ideas into technical
  • designs and prototypes.
What you bring
  • Bachelor or above in software engineering, computer science or comparable with objective-oriented programming experience
  • Software development experience in one or more general purpose programming languages
  • Strong problem solving, analytical and debugging skills
  • Very good teamwork characteristics and open to share and absorb comments/opinions.
  • Willingness to continuously learn both new technologies and business processes
  • Fluent in oral and written English
  • Experience or knowledge of Service Now and Test-Driven Development (TDD) is a big plus
  • Knowledge of Continuous Integration and Continuous Delivery tools is a big plus
We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 388426 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 388426Posted Date: Apr 23, 2024Work Area: Software-Design and DevelopmentCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Shanghai, CN, 201203Job alert

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