Customer Logistic Service Advisor_MA
Bosch
- Shanghai
- Permanent
- Full-time
2. Responsible for platform maintenance and functions improvement.
3. Deep involvement in SAP project from OES.
4. Owner and coacher in team/department for digitalization.
5. Responsible for Sales Support & Customer Service OES including:
- O2C related routine tasks as timely & accurate Sales order processing, pro-active management of customer backlogs & communication to customers on status of delivery, customer requirement and customer claims management.
- Work independently as all logistics contact window to customers.
- Over all OES customer support team coordination, including timely escalation on critical customer demands.
- Actively discussing with customers on logistics/supply chain process improvements.
- Internal company cross team/ departmental co-ordination, including lean process/administration implementation.
- Integrate new customers into the Bosch organization. e.g. familiarization of business process.
6. Key Performance Indicators (KPI) Reporting.
7. Special projects / assignments or ad-hoc tasks will be assigned accordingly.QualificationsBachelor’s degree or above in supply chain area.
- Strong team player, pro-active, flexible, self-motivated, willing to take additional responsibilities, entrepreneurship, ability to influence, and able to work under pressure.
- Knowledge in reputable ERP system and SAP is a must Advance (Champion) Excel, PPT etc. MS office skills.
- Highly preferred digital knowledge in RPA, VBA, Python, PBI etc.
- Good problem-solving skills, better with project management experience.，
- Have working experience (min 2 years) in customer service, demand planning, and/or logistics related functions.
- Very good communication skills.
- Strong written and oral English communication skills.