Residences Concierge公寓前台

• Be fully knowledgeable of complex facilities，Responsible for the owners to check in, repair, inquiry, complaint handing ,property fees collection and other servies.

• Advise guests of points of interest in the surrounding area.

• Ensure all key minimum standards are kept to the highest level.

• Ensure a neat and tidy appearance at all times.

• Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the residences.

• To be familiar with all guest services and information they may require.

• Be familiar with all hotel policies and ensure to keep informed all changes and additions.

• Maintain a library of all relevant directories and business information.

• Be familiar with all the courier companies and their charges.

• Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events.

• Ensure desk, lobby, residences entrances and baggage area is kept clean and tidy at all times.

• Ensure all Residences equipment is accounted for and is in good working order.

• Attend meetings as required.

• Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP's.

• Project and maintain the image of the highest standards within the Residences at all times.

• Advise the Residences Management of all guest comments.

• Record all incidents or service failures.

• Maximise the sale of our internal outlets.

• Maintain amicable and co-operative working relations with other departments in the Hotel.

• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.

• Attend any courses Management may deem beneficial.

• Any additional duties as assigned per operation needs

• 确保及时地处理客人要求。。

• 确保业主的信息得到及时更新

• 全面了解公寓的各种设施，并负责为业主办理入住、报修、问询、投诉处理、物业费收缴等服务。

• 向客人介绍周围的名胜景点。

• 确保所有关键的最低标准保持在最高水准。

• 始终保持仪表整洁。

• 确保与服务生一起高效、及时地处理和递送公寓内的所有信息、传真、邮件和包裹。

• 熟悉客人需要的所有服务和资料。

• 熟悉全部公寓政策，确保了解所有的变更和新增规定。

• 保有所有相关目录和业务资料库。

• 熟悉速递公司的业务和收费。

• 熟悉公寓的全部日常活动和事件，保持有关的桌面文件夹。与这类事件有关的所有礼宾员共享这些信息。

• 保证前台、大厅、公寓入口和行李区始终是干净、整洁的。

• 确保所有公寓设备运转正常。

• 按要求出席会议。

• 帮助顺利完成接送服务，确保所有即将抵达和离去的所有VIP的信息已传递给机场代表。

• 始终突出和保持酒店内的最高标准形象。

• 把所有客人的意见通告公寓管理层。

• 记录一切事件或服务问题。

• 最大化内部餐厅的销售。

• 与酒店其他部门保持愉快、合作的工作关系。

• 遵守一切健康安全法规，保持对同事和自己都安全和适当的工作习惯。

• 参加管理层认为有益的课程。

• 根据需要调整担任其他被安排的工作职责。

• Proficient in the Mandarin (verbal & written), second language is an asset.

• 1 year previous experience as a Hotel Concierge in a luxury hotel desirable，or Experience in high-end property service.

• Excellent knowledge of Chengdu and surround area a asset

• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective

• Must be flexible in terms of working hours

• Knowledge of Windows, MS Office Suite an asset

• High-end residential service experience is preferred

• The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Residences. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.

• 最好在豪华酒店拥有1年的酒店礼宾经验，或者高端物业的服务经验。

• 熟悉成都及周边地区的人员优先。

• 必须能够在压力且多变的工作环境下处理多项工作任务，并保持平静及团队合作精神

• 工作时间必须灵活。

• 具有Windows、MS办公软件者优先

• 高端住宅服务经验优先

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