Service Planning Specialist

Roche

  • Shanghai
  • Permanent
  • Full-time
  • 1 month ago
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionService Planning SpecialistA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.Your Opportunities
  • You are responsible for handling inbound calls, answer customer’s inquiries.
  • You are good use of service planning related systems such as CRM, SAP, telephone system etc. Timely report system issues during daily operation.
  • You conduct operation tasks such as case creation & change, dispatch and material requests etc.
  • You are responsible for preventive maintenance & modification scheduling. Monitoring and tracking the case status and ensure modification cases are completed on time as planned.
  • You capture, understand and manage customer’s feedback, customer complaints handling.
  • You are responsible for the operation of strategic projects.
  • You actively learn new knowledge through training & sharing session and constantly enhance self-competence.
Who You Are
  • You hold at least 3 years’ related experience
  • You are initiative, Detail focus,
  • You'd better familiar with Six Sigma and lean
  • You have strong communication and interpersonal skills;
  • You are good command of English in both oral and written
  • You are good command of computer skills，proficient in MS office and ERP/CRM
  • You are be able to work under pressure and conflict management capability
  • You have a strong professional management, organization, communication, coordination and incident handling capacity. Patient, serious and responsible, and have a good sense of service and professionalism
​Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.

Roche