CCSS Rep1- Inbound Service
HSBC
- Foshan, Guangdong
- Contract
- Full-time
- Bachelor’s degree or above
- At least two years relevant experience
- Must have education standard to at least college degree and be of a legal working age
- Must be proficient in language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy