PSS Team Manager
Amazon
- Chengdu, Sichuan
- Permanent
- Full-time
- Direct line management for the Premium SPS AMs at the size of 20-24.
- Manage performance and behavior through effective 1:1 meeting, coaching, and mentorship.
- Implement performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Regularly review and analyze team data to identify areas of opportunity that will drive performance improvement.
- Ensure that SPS Account Managers have a clear understanding of the team vision, mission, and behavior criteria. How it impacts performance and the overall seller experience.
- Oversee effective implementation of short term staffing plan and scheduling adherence in partnership with workflow.
- Participate in Kaizen events to identify and implement process improvement change initiatives.
- Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets.
- Conduct Seller interaction audits and provide coaching to improve performance.
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Liaise with other departments.