· Ensure operator work efficiency and manners, pay attention to the employee's situation, at any time to response to blatantly corrected.确保接线生工作时的效率和礼貌，随时留意员工的应对情况，对不合要求的应对要予以纠正。· Management, supervision and coordination of total rooms operation.管理,监督和协调总机房的运作。· Establish maintain the good relationship and the employee.建立维护和员工的良好关系。· Responsible for staff training, should add to its guidance, to improve the level of response as soon as possible.负责对员工进行培训，对其应多加指导，使其尽快提高应对水平。· Properly arranged by staff.合理地做出人手安排。· Pointed out the mistakes made by the employee in the work in time and correct.及时指出员工在工作中所犯的错误并与以纠正。· Work of subordinate staff ready to upload issued.对属下员工做好上传下达的工作。· Arrange staff training on a regular basis.安排员工进行定期的培训。· To participate in the organization of their skills and product knowledge training.参与组织的相关技能,产品知识的培训。· Organize departmental meeting between, promote the communication and operation.组织部门之间的会议，促进交流和运作。GUEST EXPERIENCE宾客体验· Investigate complaints about the phone, and make the appropriate treatment.调查有关电话方面的投诉，并做出适当的处理。· To understand the needs of the guests, and respond quickly to customer requirement.