TM Residence Supervisor/员工宿舍主管

Xinjiang
Permanent
Full-time

17 hours ago

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.The Team Member Residence Supervisor is responsible for the team member residence dormitory’s daily operation, ensuring that all in-house team members are well behaved and follow the rules and regulations. This role ensures that the residence is safe, living conditions are comfortable and all management procedures are in line with Hilton and hotel policies, maximizing team members’ satisfaction.What will I be doing?As the Team Member Residence Supervisor, you will be responsible for performing the following tasks to the highest standards:

Responsible for the team member dormitory’s daily operations, ensuring that team members are well behaved and follow dormitory management rules, the environment and all facilities are safe.

Ensure all check in / out procedures are well managed and recorded.

Assist to build up the safety and hygiene check and evaluation standards, implement periodical checks and follow-up on actions for improvement.

Manage subordinates’ work attendance and conduct performance reviews.

Maintain effective communication with live-in team members, improving the service in accordance with team members’ opinions and suggestions.

Train and support team members to ensure good quality performance from them.

Conduct effective communication with the Landlord, responsible for prompt maintenance or replacements where necessary as well as disseminating any information from the Landlord to the people concerned.

Ensure that all posters in the dormitory are updated promptly.

Listen to in-house team members and give proper feedback and reports to the HR leader.

Coordinate team member activities in the dormitory area.

Manage well and maintain the public area facilities in good condition, monitoring stock management and records.

Promptly submit related reports and purchasing requests to ensure the smooth operation of the dormitory as well as effective cost control.

Work with the Safety & Security team to do safety checks and manage the CCTV system.

Report dormitory utility expenses and promptly apply for payment.

Motivate team members on open communication through proper methods.

Setup team goals and lead the team to achieve it, contributing to the HR department’s and hotel’s achievement.

Promptly complete any other tasks assigned by your HR leader.

Adhere to the hotel’s security and emergency policies and procedures.

Carry out any other reasonable duties and responsibilities as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?A TM Residence Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

High School degree and above.

Minimum 1 year of experience in the same position in an international branded hotel or comparable industry.

Good communication, organization and coordination skills.

Team player with a strong sense of responsibility and self-motivation.

Patient and flexible.

Able to maintain excellent relations with team members.

Able to work under pressure.

Familiar with computer systems, preferred.

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton

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