客房主理 Housekeeping Host

  • Pudong, Shanghai
  • Permanent
  • Full-time
  • 29 days ago
ENTER GUEST ROOMS BY FOLLOWING THE PROCEDURES FOR ACCESS AUTHORIZATION AND ENSURING VACANCY BEFORE ENTERING OR BE ALLOWED BY THE GUEST.
按照正常程序敲门，并在确认客房是空房或住客房在征得客人同意的情况下进入房间
  • INSPECT ROOMS, AND COMPLETE REPORTS WITH VERIFIED STATUS; REPORT CLEAN SUIT/ ROOMS TO HOUSEKEEPING SUPERVISOR AND OR UPDATE THE AUTOMATED PROPERTY MANAGEMENT SYSTEM.
检查房间，完整报告验证状态；报告干净的套房/房间到部门主管，或更新到自动化房间管理系统。
  • ENSURE THAT ALL HOUSEKEEPING REQUESTS ARE CHECKED AND ENSURE FOLLOW-UP ACTIONS ARE CONDUCTED.
确保按照酒店标准完成所有客房卫生工作。
  • ENSURE THAT ALL DAILY SPECIAL GUEST ROOMS, SPECIAL REQUEST ROOMS, LONG STAY GUEST ROOM FOR ARRIVALS ARE CHECKED AND IN LINE WITH THE STANDARD SET-UP BY THE HOTEL.
对所有每日将要抵达的特别客人房间，特殊要求的客房，长住客房间进行卫生检查，并确保所有房间设置达到酒店的标准。
  • ENSURE THAT NO DEFECT OR DIRTY ROOM ARE SOLD TO GUEST.
确保没有缺陷或未清洁的房间出售给客人。
  • MONITOR THE IMPLEMENTATION OF THE “PERFECT ROOM” PROGRAM.
监督“完美房间”计划的实施。
  • SUPPORT THE HOUSEKEEPING MANAGER IN IMPLEMENTING THE SERVICE AND ROOMS STANDARDS IN ALL WORK AREAS. SUPERVISE AN EFFECTIVE PREVENTIVE CLEANING SCHEDULE OF CARPETS AND CURTAINS, MATTRESS TURNING ETC.
支持客房部经理在所有工作区域实施服务和房间标准。监督地毯和窗帘的有效预防清洁计划，床垫转动等。
  • STRICTLY ADHERE TO THE PAR STOCKS FOR ALL OPERATING EQUIPMENT, SUPPLIES, INVENTORIED ITEMS, AND TO ENSURE THAT ALL AREAS ARE ADEQUATELY EQUIPPED.
严格遵守所有运营设备，用品，库存物品的库存标准，并确保所有地区设备齐全。
  • ASSIST IN CONDUCTING MONTHLY INVENTORY CHECKS ON ALL OPERATING EQUIPMENT AND SUPPLIES.
协助对所有运营设备和用品进行每月库存检查。
  • HAVE A THOROUGH UNDERSTANDING AND KNOWLEDGE OF ALL HOUSEKEEPING RELATED SERVICE AND PRODUCTS.
对所有客房部的服务和产品有全面理解和认知。
  • HANDOVER DAILY PRE-SHIFT BRIEFINGS ON ROOM OCCUPANCY, ARRIVALS & DEPARTURES, FUNCTION / EVENTS OF THE DAY AND SPECIAL ATTENTION THAT IS NEEDED.
每天向当班同事交接房间入住情况，到达和离店信息，当天的会议/宴会以及需要特别注意的事项。
  • CONDUCT INSPECTIONS OF GUEST ROOMS.
对客房进行检查。
  • ENSURES FAMILIARIZED WITH IN-HOUSE FACILITIES FOR THE PURPOSE OF ASSISTING GUESTS.
熟悉房间内的设施，以便给客人提供更好的帮助 。
  • MAINTAINS RESPONSIBILITY FOR MASTER KEYS IN HIS/HER POSSESSION.
管理好自己所负责工作区域内的钥匙安全 。
  • MAINTAINS APPROPRIATE STANDARDS AND DISCIPLINE FOR DRESS, HYGIENE, UNIFORM AND APPEARANCE.
严格执行客房部服务员的仪容仪表、卫生、制服等特定的标准 。
  • CLEANS ALL ROOMS, CORRIDORS AND MAIDSTATION AS ASSIGNED AND KEEPS OPERATING EQUIPMENT WELL MAINTAINED AND CLEAN.
按分配清洁所有房间、走廊和楼层服务间， 保持工具设施是状况良好并存放整齐 。
  • TURNS IN ALL LOST AND FOUND ITEMS.
所有发现的失物都要交回管家部办公室 。
  • REPORTS ANY ASSIGNED ROOMS THAT DO NOT REQUIRE SERVICE OR DISPLAY DO NOT DISTURB (D.N.D) SIGNS.
报告分配的房间有不需打扫和有“请勿打扰”的给主管 。
  • REPORTS TO THE HSKP SUPERVISOR OF ANY MALFUNCTIONING ROOM EQUIPMENT AND EXTRA WORK THAT NEEDS TO BEDONE.
如客房设备发生故障或有一些计划外工作产生， 要向客房部主管汇报 。
  • PERFORMS EXTRA WORK AND SPRING CLEANING AS REQUIRED.
按要求做好计划卫生和一些其它工作 。
  • TO ENSURE GUEST REQUESTS ARE MET AND COMPANY POLICIES AND STANDARD PROCEDURES ARE IMPLEMENTED AND MAINTAINED.
在遵守公司制度和标准的前提下，尽量满足客人的需要 。
  • REPORTS ANY SUSPICIOUS-LOOKING PERSON, MISSING ITEMS, DISCREPANCIES, HEALTH OR SAFETY HAZARD TO HSKP SUPERVISOR.
对一些可疑人物、物品丢失 、不符事实的情况和对人身健康或安全有威胁的情况发生要汇报给客房主管 。
  • PERFORMS TURNDOWN SERVICE AS REQUIRED.
按要求做好开夜床服务 。
  • HANDLES MINIBAR ACCORDING TO ARTYZEN STANDARD PROCEDURE.
根据雅辰酒店标准来检查和管理迷你吧 。
  • PROVIDES ALL POSSIBLE ASSISTANCE AND OUTSTANDING SERVICE TO GUESTS.
给客人提供超出预期服务体验 。
  • IS PREPARED TO IMPLEMENT ASSIGNED TASKS DURING EMERGENCIES SUCH AS FIRE, POWER CUTS.
当紧急事情发生时，(比如火灾、停电)，做好相应的紧急协助工作 。
  • HANDLES OTHER DUTIES AND PROJECTS AS ASSIGNED.
按部门工作安排完成其它工作任务。
  • FILLS IN FOR OTHER NON-SUPERVISORY PERSONNEL AS REQUIRED.
当别的职位有协助需求时，要给予适当的支援 。
  • PERFORMS EVENING AND NIGHT DUTY AS REQUIRED.
按照部门排版出勤中班/夜班 。
  • TO ASSIST IN CONTROLLING EXPENSES WITHOUT REDUCING QUALITY OR SERVICE AND TO GIVE SUGGESTIONS ON HOW TO REDUCE EXPENSES.
在不降低服务质量的前提下，协助控制费用，并可以就如何降低费用提出建议 。
  • TO ENSURE GOOD INTERDEPARTMENTAL COMMUNICATION, NETWORK AND TEAMWORK.
保确与每个部门保持良好的交流与配合 。
  • TO ATTEND ALL MEETINGS AND TRAININGS AS REQUIRED.
按要求参加所有的会议和培训 。
  • TO ACT ON ALL DECISIONS, DEPARTMENTAL MEETINGS, PROGRAMS AND SCHEDULES DECIDED BY THE FLOOR SUPERVISOR.

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