·Ensure through effective supervision that all services offered at the Hot Spring & Spa area are Carried out with utmost professionalism, efficiency and courtesy.·Oversee, supervise and monitor all facets of daily operations.·Maintain and enhance guest satisfaction through effective relations and inter-personal skills.·Oversees the service standards in the outlet ensuring that they do the requisite standards and meet or exceed guest expectations.·Participate and assist in the preparation of Annual Department Budget.·Ensure that expenses are in line, or below with Department's Operational Budget and that costs are strictly controlled.·Ensure all subordinates present a professional image and pleasant disposition to enhance guests experience at all times.·Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development and through effective counseling.·Ensure that all associates have complete understanding of the Spa&Hot Spring and Hotel's policies and procedures, rules and regulations.·Conduct orientation program and training courses for new associates and regular “refresher” course for existing associates.