职位描述· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。· Communicates to his/her superior any difficulties, guest comments and other relevant information与上级领导交流有关疑难，客人意见和其它相关信息。· Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。· Attends and participates in daily briefings and other meetings as scheduled参加和参与每日的例会和其它计划好的会议。· Attends and participates in training sessions as scheduled参加和参与计划好的培训课程。· Prepares for service by ensuring:确保部门的以下各项工作就绪为客人提供服务：o Grooming is impeccable and in accordance with ICHG personal presentation standards遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔o Outlet equipment is clean设备干净o Equipment is sorted and stored设备分类且存放好o Glassware is polished玻璃器皿擦亮o Flatware is polished擦亮餐具o China is clean清洁瓷器o Waiter stations are prepared准备好服务台o Cutlery is placed for buffet and table service摆放好自助餐桌上的餐具o Tables are set摆设好餐台o Reservations are read and familiarized阅读并熟悉预订o Special occasions are ready准备好特别活动o Music is on放音乐o Lighting is on开灯o Outlet is ready for service and guest comfort酒吧准备就绪为客人提供舒适的服务。· Carries out effective service by ensuring:高效的提供服务：o Guests are greeted and seated迎宾并安排客人就坐o Daily specials are explained and upsold说明并推销每日特价o Food orders are processed accurately准确的下餐单o Trays and tray jacks are effectively used有效的利用托盘和托盘架o Food orders are taken quickly快速的为客人写餐单o Payment methods are handled accurately确的处理付款方法o Working areas are cleaned and re-set quickly快速的清洁工作区和重新布置o Bar is clean清洁的酒吧o Used ashtrays are regularly cleaned定时清理用过的烟灰缸o Guests are conversed with in relation to the food and beverage products与客人谈论有关的餐饮产品· Carries out effective beverage service by ensuring:通过确保以下内容高效的提供饮品服务：o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations遵守酒精饮料服务归定，推销饮料并定时为客人续酒。o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒o Promoting and selling cocktails to guests向客人推销鸡尾酒o Making and presenting cocktails调配和装饰鸡尾酒o Coffee and tea is served hot and in accordance with standard按规范提供热的咖啡和茶· Take appropriate action to resolve guest complaints正确处理客人的投诉。· Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。· Performs related duties and special projects as assigned承担相关的职责和安排的特别项目。· Complete other tasks assigned by department manager/direct leader.完成部门经理/直接上级交代的其他工作。· The hotel reserves the right to adjust and update the job description of this position.酒店保留调整和更新本岗位职责的权力。其他要求国际联号工作经历：优先比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址四川路与南宁路交叉口导航