Customer Service Representative

Stolt-Nielsen

Tianjin
Permanent
Full-time

12 days ago

Job Description:Customer Service Representative, STCTianjin, ChinaJob DescriptionAre you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move? We are currently recruiting for a Customer Service Representative to join our STC Sales/Commercial team.Stolt Tank Containers (STC) is a leading provider of door-to-door transportation services for bulk- liquid chemicals and food-grade products. With a fleet of more than 45,000 tank containers, STC is the only operator with its own worldwide network of 22 owned and joint venture depots. Our culture champions digitalization, collaboration and continuous improvement, as well as a commitment to a sustainable future.You will be joining a professional and international team with extensive knowledge of the industry. Working closely with our customers and vendors, you will provide customers with excellent service. Your expertise ensures that we will continue to set the industry benchmark for seamless and efficient operations.Key ResponsibilitiesTo support Sales Division in after-sales service; To purchase 3rd party vendor costings and update info in quote.

Create, update and communicate logistic solution quotes as requested by customers and China Sales, in accordance with STC policies.
Initiate post-quote follow up with customers on new business opportunities.
Respond to STC sales' inquiries on a timely basis, suggesting when possible, solutions generating improved service, cost or quality result for STC and its customers.
Responsible for updating of quote in AS400 and CRM system on a continual basis for all customers.
Contribute to the active improvement of STC's commercial activities through sharing of ideas, concepts or improvements to systems or methods.

Qualifications

College / University degree preferred or suitable industry experience.
General background knowledge of forwarding and shipping industry.
Strong international experience and awareness of cultures.
Effective communicator with strong interpersonal skills.
Must be ethical, organized and able to prioritize and set goals.
Common sense and problem solving skills required.
Marketing experience a plus.
Fluent English in writing and communication requires

What we offerJoin us and become part of a family-founded organization where your contribution counts.

A fulltime role
A competitive compensation package, including a 13th month.

How to apply

Complete the online application form and send it to us along with your CV.
Short-listed candidates, will be invited to attend interview in our office.

About Stolt-NielsenStolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers - Stolt Sea Farm and investments in LNG. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.Disclaimer for recruitment agenciesWe don't accept any unsolicited applications or CVs from recruitment and selection agencies.#LI-TT1

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