Service Delivery Team Leader
UBS
- Shanghai
- Permanent
- Full-time
- People management (i.e. coaching your team to successfully support daily activities, continuous and transparent communication of strategy and goals, forecasting & planning)
- process, knowledge and skills development (i.e. coaching employees, driving organizational efficiency and ensuring service-oriented mindset.
- Ongoing improvement of status-quo by defining working standards (tools, benchmarks, best practice, shaping the industry).
- Capacity planning and productivity monitoring of daily activities with support of key performance indicators (KPIs), service level agreements (SLAs), data quality checks, evaluations and reporting.
- Escalation management (ensure timely handling of escalations, actively communicate risks and issues to senior management, define remediation plans and monitor execution closely).
- Work with other TLCS ("Trade & Lifecycle Controlling Services ") stakeholders as well as Regulatory Transaction Reporting teams to properly address issues raised.
- Actively and continually provide ideas and execute on process improvements in the exception management and data quality of submission to clients.
- Be the subject matter expert in all team activities and support teams and peripheral stakeholders.
- Project Management activities - assisting with end to end support around IMO initiatives including conducting initial impact analysis, tracking for deliverables and following up with management and IMO staff.
- Take ownership of tracking, updating issue and action logs.Function CategoryOperationsJoin usAt UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?Contact DetailsUBS Recruiting ChinaYour teamWhile based full time in Shanghai/Wuxi, you'll be working in a global team responsible for functions supporting Trade & Lifecycle Controlling Services. In our collaborative culture, the team works closely with a number of other teams to ensure UBS's obligations are met. You will work with people from all walks of life making this team diverse, sharing ideas and experiences to achieve common goals. We have 260+ colleagues with growing size. We also support regulatory transaction reporting to a variety of regulators. You will join as one of sub-team to initially carry responsibility for one region. As a line manager you will be responsible for a team between 4 and 20 people, and your primary role consists of ensuring team performance and people management.Your expertiseYou have
- Minimum Bachelor degree
- Fluency in both oral and written English, in person and remotely (English qualification will be considered)
- Experience in managing a team and coaching/ motivating others
- Experience in operational risk and controls/ operation/ regulatory transaction reporting in the financial service industry would be required
- Escalation awareness would be required
- VBA skills would be preferred
- Knowledge on Robotics (Automation Anywhere, Cognitive solution,.etc. ) would be preferred
- Maintained key performance indicators to meet service level agreements
- A track record of deliveryYou are:
- Communicative and enjoy interactions with internal and external clients
- Reliable and service-oriented (is natural for you)
- Focused on individual and team performance, always striving for excellence
- High integrity and commitment: determined to deliver results demanded by self or others, seeks challenging targets
- Good at time-management
- A risk manager who observes issues, document solutions, improves processes, standardizes procedures and controls risks
- Always flexible when neededAbout usUBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..We have a presence in all major financial centers in more than 50 countries.Your Career ComebackWe are open to applications from career returners. Find out more about our program on .