Team Lead - Source to Pay
Pfizer
- Dalian, Liaoning
- Permanent
- Full-time
- performance of daily service delivery activities
- achievement of targets & other business commitments
- resource & workload planning activities
- P2P community support
- audits & other compliance related activities support
- continuous improvement activities
- Monitor daily operation to ensure meeting established service level agreements, adhering to statutory requirements and any special country processing requirements.
- Review the monthly operational performance with management team/stakeholders to identify the recommendations for improvements.
- Resolve customers/teams escalations with effective decision.
- Partner with stakeholders to work on all global and country initiatives, maintain a high level satisfaction of TIP.
- Ensure Working Instructions and other process related documents are maintained and updated in a timely manner.
- Ensure controls and compliance checks are in place and reviewed on a regular basis.
- Represent P2P operations in internal/external audit reviews.
- Construct compelling development plans for the colleagues, grow the colleagues base on talent, strengths and abilities
- Bachelor degree
- Minimum of 5-8 years of BPO or Finance experience (2 years in P2P process)
- Minimum 2 year SAP FI module experience
- Proficient language skills in English/Japanese/Korean
- Proficient Microsoft office knowledge – Word, Excel, Outlook, PPT, Visio
- Comprehensive accounting knowledge
- Deep understanding of PTP end to end process
- Minimum 1 year of people management experience
- Major in Accounting
- Multinational environment experience
- Language skills: English – CET 6, Japanese – Level 1
- Good interpersonal skills
- Strong analytical skill and problem-solving skills
- Project management experience
- Motivate and grow others based on talent and abilities