Service Manager - Guest Relations Manager

Shangri-La Hotels & Resorts

Shanghai
Permanent
Full-time

1 month ago

Shangri-La Qiantan, ShanghaiCOMPANY INTRODUCTIONLocated in Shanghai New Bund International Business District, Shangri-La Qiantan, Shanghai is within walking distance of the New Bund Center and the New Bund Taikoo Li. It is also conveniently located near the sports, leisure, business, retail, international school, healthcare facilities and residential area in Qiantan.
Leveraging on the developmental plans of Shanghai New Bund International Business District, the new Shangri-La hotel will be an ideal venue for meetings and events, plus offer the places for both a relaxed stay and inspirational experiences for locals and travelers alike.We are looking for Service Manager - Guest Relations Manager, we rely on you to:

Take responsibility for all guests especially for oversea guests, Shangri-La Circle members and VIP guests
Ensure all guests enjoy the best possible hotel experience
Provide help and assistance to all guests
Engage with guests and enhance their overall experience with the hotel
Create an exceptional and memorable experience for all guests

We are looking for someone who:

Takes pride in being a hotelier
Loves interacting with guests and customers
Communicates and writes with fluency in English and German or French due to service needs for oversea guests and Local guests.
Enjoys crafting creative and best-fit solutions
Preferably has relevant experience with an international 5* hotel
Has strong interpersonal and communication skills
Familiar with Chinese hotel market, mainland China working experience is preferred.

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Shangri-La Hotels & Resorts

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