Universal Banker(Type 2), Shenzhen Huaqiangbei Hotel Sub-branch HSBC CHINA(South Region)
HSBC
- Shenzhen, Guangdong
- Contract
- Full-time
- Delivers the standards of service quality required by achieving SLAs.
- Offers value added products and services based on customer need and ensures customer understanding of those products, before referral to sales staff for fulfilment.
- Able to refer existing HSBC customers to other propositions, cross sell other simple RBWM products and services and refer to specialist areas where necessary.
- Support cross sale penetration via customer referrals.
- Excellent banking and transactional knowledge, promoting Self-Service and digital channel capabilities where appropriate.
- Responsible for the customer journey of any simple products sold or complex referrals where appropriate.
- Deliver new income opportunities through initiatives which support development of new and existing customer relationships.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions and decision making.
- Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
- Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
- Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
- Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
- Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
- Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
- At least half years’ experence in HSBC RBWM roles
- Strong communication, client focus and influencing skills
- Sound knowledge of HSBC product and services, esp. digital channel knowledge
- High potential to be in a sales role within half years
- Result driven and able to work under pressure
- Local regulatory & license requirements
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
- Able to communicate well in English and local languages
- Attain any internal standards as required by HBCN